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Privacy Policy

Privacy Statement: For Darlington Recovery Service Website Users


Darlington Recovery Service take your privacy very seriously. This Privacy Statement explains how we will process any personal data collected from you or that you provide to us. Reference to “Privacy” on this page are specifically with regards to your “internet privacy” when accessing our websites

This website may contain links to other websites. This privacy statement does not apply to other such web sites, nor are Darlington Recovery Service responsible for the content and practices of other such websites.

Darlington Recovery Service will use any personal information collected from this website in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR). Depending on the purpose for which you are providing your personal data, for the purpose of General Data Protection Regulation (GDPR) the data controller will be NECA. For further details regarding such legislation see

By using our website you are accepting and consenting to the practices described in this policy.

This Privacy Statement is effective from 25th May 2018 and should be read in conjunction with NECA’s Website Terms and Conditions; located at

What information may be collected and why?

Darlington Recovery Service may collect and process the following data about you:

  • Information acquired/provided through our Website. This includes information provided at the time of registering to use the Website, subscribing to our services, personalising the Website with your preferences, participating in discussion boards or other social media functions, posting material or requesting further services. We may also ask you for information when you respond to a survey and/or when you report a problem with the Website.
  • If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email address. We may also collect information that is available from your browser.
  • We may ask you to complete optional surveys for research purposes.
  • Details of transactions you carry out through the Websites
  • Details of your visits to the Websites including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
  • Details of your access to our online resources or other materials.
  • Providing CVs or other information about yourself for specific purposes.

We may collect information about your computer, including where available your IP address, operating system and browser type. We may analyse statistical data about our users’ browsing actions and patterns, this does not identify any individual.

How we use your data

Your data will only be used for the purposes indicated when you submit the data or as detailed under this privacy policy.

We use personal information held about you in the following ways:

  • to update and enhance our records
  • to ensure the content from the Websites is presented in the most effective manner for you and your computer
  • to carry out our obligations arising from any contracts entered into between you and us to provide you with the information, products and services that you request from us
Disclosure of your data

We may share your data with any member of Darlington Recovery Service. We will not transfer any of your data to any third parties without your permission or unless indicated in this privacy policy or agreed by you on a Form on the Website.

We may disclose your personal information to third parties without obtaining further consent from you including:

  • where we outsource any of our business functions under which we collect or store your data, in which case we will ensure that any such service provider adheres to at least the same obligations of security with regard to your data as undertaken by us
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your data

The data that we collect from you is stored in a UK based server centre and is encrypted. None of the data is passed on or used for marketing in any way and may only be used to contact you if requested.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we wish to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We will obtain your consent to these activities in the first instance.

IRC (chatrooms), Message boards and forums

Users are reminded that chat rooms, message boards and forums are for public discussion. Any personal information supplied by users during these discussions are widely accessible. Darlington Recovery Service is not responsible for the content posted by users of these services.


The Websites use cookies (small text files saved to your computer used to track user navigation around a website) to distinguish you from other users. This helps us to provide you with a good experience when you browse the Website and also allows us to improve them.


We will take reasonable steps to create an accurate record of any personal data you have submitted. However, we do not assume responsibility for confirming the ongoing accuracy of your personal data. You must inform Darlington Recovery Service of any changes you may wish to make to the personal data Darlington Recovery Service holds about you. This can be done via email at or completing the Contact Form on our website via

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. By continuing to use our Website you will be deemed to have accepted such changes. If you do not accept such changes then you should stop using the Darlington Recovery Service website and contact Darlington Recovery Service, via either email at or completing the Contact Form on NECA’s website via confirming your non acceptance of such changes.

Access to information

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR.

If you would like to request a copy of your personal data per GDPR or have any other related queries, please email Your request will then be dealt with by NECA’s Data Protection Officer.

Information for service users

To download the full privacy policy click here.